Return Policy
We of course do our very best to ensure that the product we dispatch is correct and is of highest quality and we hope that you will love every purchase with us. But if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product. We don’t offer re-dispatch of required size.in such cases, we will add the paid order value in customer’s Tudor Online Credit wallet at www.tudoronline.in in for further purchases on our website after the return of the product at our end and if the customer wish to get the payment refund to source account then we are happy to refund the payment to his/her credit/debit card or original method of payment. In case of COD order, the amount will be refunded in the from of Credit to Tudor Online Wallet.Shipping charges won’t be refunded if charged in the order.
Also, If ever a delivered product has any manufacturing defect or has any variation from the product selected in order then you can report to us along with product snapshots within 7 days of receiving the product. A customer can share snapshots on cc@tudoronline.in
If the variation or defect found genuine by our quality team, then we will refund the payment in your bank account/card or source account or add the paid value in customer’s Tudor Online Credit wallet for further purchases on our website as per customer choice.
In case of any issues related to a manufacturing defect after using the product, the customer has to approach us within 7 days along with the product snapshots from the receipt of delivery. A customer can share snapshots on cc@tudoronline.in
Customer can place the return request by log in to his TudorOnline.in account, under the your order section or by calling us at our helpline on-+91 6239 504 180 and also customer can email us at Tudoronline.in
There are few things, which customer needs to make sure before returning the product.
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- All brand tags should be intact.
If we pound the product has not been returned in the resalable condition, we reserve the right to refuse the return/refund. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges also incurred in sending the product to you and bear the costs of returning it to us.
Once we received the product at our warehouse then we will further process refund in bank account or Tudor online Credit wallet after being satisfied that the product is unused, tags intact and not damaged.
Further, it is made clear that the return of the product ordered by the customer shall be the discretion of the company/seller and in case the returned product is found to be different then what was ordered then there shall be no return as well as refund. the shall take no responsibility of the product, and the return shall only be at the discretion of the company/seller.
In case you had purchased an item which had a free gift associated with it and you wish to return the item, please also return the free gift.
Normally return process will take 7 to 10 business days.
In case of return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in the form of credit in your Tudor Online Credit account.
However, return request will not be considered more than once. You can return the product(s) to the following adress:
Tudor Online
Adress:- E-10/7571/1, New Veer Nagar, Bahadur Ke Road, Ludhiana, Punjab- 141008
Mail:-tudorclothing94@gmail.com
Contact Us:- +91 6239 504 180
